Refund policy

Each purchase via our website (hereinafter: Purchase Agreement) by a user accessing the website (hereinafter: Client) is governed by these general conditions.

The client has the right to terminate the purchase agreement, at his own discretion and without reason within 7 days. The possibility of returning goods ends on the eighth day after receiving the shipment. The client is obliged to inform the Pure Market customer service about this in time. Refunds will be made using the same payment method used by the Client. The client does not bear any costs except the costs of sending the product to the address of the Pure Market office in Belgrade. It is important that the goods are returned to the address Kralja Petra 69 in Belgrade within 10 days after receiving the shipment. Products must be undamaged and unused. In case of poor quality or damaged product, the client has the right to an immediate refund or replacement of the product upon receipt of a photo showing the damaged product to info@puremarket.rs

In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, "PURE MARKET" DOO Belgrade is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.