Terms of service

These conditions of sale define the procedure for ordering, payment, delivery and return, or complaint of goods offered on our pages. The supplier (Seller) is "PURE MARKET" DOO Belgrade, A buyer of goods is a web shop visitor who selects at least one product, puts it in the basket, pays by payment card or cash on delivery and sends the order to the Seller.

Through the web shop www.puremarket.rs, the customer can purchase all products that are on the Seller's website.

The owner of the website is "PURE MARKET" DOO Belgrade, with headquarters at Gospodar Jovanova Street 28, Belgrade (registered number 21954985, PIB 113993926). The contact email is info@puremarket.rs,

Prices include VAT.

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding

The displayed prices in the web shop are valid exclusively for online purchases.

ORDERING

Products are ordered through the website and are irrevocable. If the seller is not able to deliver all the ordered products, he will deliver the available ones from the selected products, and he will inform the Customer about this by e-mail or phone with an indication of the delivery of the remaining products. With the delivery of those products, they will send the Customer an e-mail within the stipulated period for the delivery of the remaining products.

PAYMENT

The Buyer will pay the ordered products with delivery costs (if any) to the Seller by credit card, cash on delivery or bank transfer.

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern technology. Data security when purchasing with Visa, Maestro and Master Card is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.

All product prices are clearly stated on the website and include taxes. Postage costs are also clearly displayed. The cost of postage may vary depending on the total amount of the order.

DELIVERY

In-store pickup:

If you want to pick up your order personally, you must select the LOCAL PICKUP option when ordering. Pick-up is done in our store at Kralja Petra 69, Belgrade.

You will receive an email notification that the package is ready for download. In the store, you need to show the employee the order confirmation with the order number in electronic form. The deadline for collection is 7 days, after that deadline the order is cancelled. In case it was paid by card, the money is refunded to the customer's account.

Delivery by courier service:

The ordered goods are delivered (in Serbia) to your front door.

Orders are sent by D Express courier service. You can track the status of your shipment through the tracking system of the courier service: https://www.dexpress.rs/rs/pracenje-posiljaka

With the exception of pre-sale, most products in regular sales are sent within 2 to 3 working days and delivered within 2 to 3 working days from dispatch to most destinations in Serbia. Exceptions are promotional and seasonal periods when, due to the increased number of orders, the preparation of shipments may take longer than usual. Transit times depend on the courier service, are for information only and are not guaranteed.

The delivery price is 490 RSD for payment by card, and 490 RSD for cash on delivery plus a fee in the amount of 200 RSD.

Please note that D-Express also offers a package pick-up service via parcel machines in larger cities. If you know that you will not be at home at the time of delivery, it is best to redirect the package to the parcel machine - from there you can pick it up at a time that suits you best.

After order you will receive:

order confirmation via email within a few minutes

email notification that the order has been sent by courier service with the shipment number
announcement that the shipment will arrive the next day at your address by SMS from the courier service,

If the contents of the shipment are damaged or in any other way do not correspond to what was purchased, contact us via email at info@puremarket.rs

DELIVERY CONTROL

Immediately after delivery of the Pure Market shipment, the customer is obliged to carefully check:

- whether the packaging is damaged
- whether the shipment number on the package corresponds to the number specified in the documentation.

The customer must notify the courier immediately if there is any damage to the packaging or the product.

In case of a damaged shipment, the buyer must contact the Seller and provide details. In case of poor quality or damaged product, the client has the right to an immediate refund upon receipt of the photo attached